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Location Referrals

Alert Call Center Outsourcing ServicesFor companies that have the need to direct customers to a "nearest" or "most appropriate" location, ABCI Communications provides location referral services.

Our features include:

  • Identification of location by ZIP code search or designated territory.
  • Referrals determined by response to qualifying questions, or by desired product or availability.
  • Referrals rotated among multiple dealers or assigned to prioritized dealers.
  • Referral of multiple locations.
  • Referral services by live operation or interactive voice response.
  • Caller fax-back and dealer "hot lead" notification.

 

 

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