Answering Services: Los Angeles | Orange County | California

Alert Telephone Answering Services of Los Angeles County California

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Call Center OutsourcingCall Center Answering Consultative Services

California ( CA ) and USA Nationwide Answering Service

As an operator of Call Centers for more than 50 years and a software developer of Call Center Applications ABCI has a unique depth of experience with Call Center technologies, methodologies and procedures. Our experience is available on an Consultative basis. We offer Consultation Services in the following areas of expertise:

Automatic Answering Service and IVR Phone Systems (ACCESS IVR / AIVR)

IVR refers to Interactive Voice Response - through several affiliate organizations, like ABCI Telecom Consultants, we provide both turnkey IVR systems and complete business phone services using award winning IVR technology and facilities. Our IVR software provides flexible results and minimal development. Using open technology, IVR solutions can access information anywhere on your network and over the web.

AIVR is ACCESS's comprehensive collection of automatic inbound and outbound call tools for lead management. Inbound services include Register to Call and Click to Call. Outbound service includes Purchase to Call.

  • Register to Call requests that customers fill out a form for more information. These contact forms are then compiled into a list of leads to be followed up on. Our system can be configured to initiate preview dialing outbound calls immediately following registration or after a specified amount of time using an efficient progressive dialing system.
  • Click to Call enables online customers to request an immediate phone call from our customer service team. Product and service questions are resolved quickly so that online sales can be completed.
  • Purchase to Call ensures that you never miss making critical follow-up calls to customers who should receive special attention or nurturing. Calls are automatically scheduled based on rules you create. For instance, customers who place large orders are automatically called back 5 days after purchase.

AIVR is fully customizable to meet the needs of your customers, unlike other Click to Talk and Click to Dial systems. Calls can be initiated based on any action, such as clicks, purchases, registrations, web page views, and shopping cart or checkout process issues. Immediate lead response becomes possible with preview dialing and progressive dialing. Contact ACCESS today and we can put these innovative, free of charge tools to work for your business.

Information We Can Provide:

  • IVR Outsourcing and 800 Toll Free Phone Services
  • Bulk Calling Campaigns for Millions of calls
  • XML Push Technology and Phone Messages
  • Voice Broadcasting Dialing Projects
  • Voice Mail Broadcasting Campaigns
  • Customer Business Phone Service
  • Outbound Telemarketing Services
  • Campaign Development and Design
  • Online Voice Broadcast Administration
  • Toll Free Number Service Implementation
  • Voice Broadcast Hosting Services
  • Custom Voice Mail Broadcasting Reports
  • Call Center Outsourcing and Telephone Services
  • Database and Voice Messaging Software Integration
  • Text To Speech Software Conversion
  • "Press Through" Response To Your Agents
  • Professional Voice Recordings for Phone Services
  • Message On Hold Messages with Voice Overs.
  • Quality Transcription Services
  • Maintenance

Call Center Applications:

  • Telephone Answering Services
  • Account Status using Telephone Services
  • Locator Services
  • Shipment Tracking
  • Employee Testing/Studies
  • Customer Surveys & Loyalty Programs
  • 800 Number Service with Market Research
  • Payroll and Business Phone Service
  • Inbound Call Center Services
  • 800 Toll Free Service
  • Outbound Telemarketing Services
  • Claims Reporting by Telephone Service
  • Emergency Notification
  • Credit Collections
  • Mortgage Marketing
  • Charitable Contributions
  • Voice Messaging Service
  • Bulk voice blast and message blast service
  • Voice Message Telephone Services
  • Sweepstakes and Contests
  • On Hold Messaging with Voice Over Talent
  • Invoice Payment
  • Bulk Calls and Lead Generation
  • Satisfaction Surveys
  • Outbound Call Center Outsourcing
  • 800 Toll Free Services and Call Back Systems
  • Product Ordering and Fulfillment
  • Interactive Voice Response Service
  • Inventory Services
  • 800 Calling Card Services
  • Fund Raising Projects
  • Political Advertising
  • Inbound Telemarketing Services
  • Appointment Reminders
  • Severe Weather Warnings