This world-class automatic call-distribution system offers
one of the most extensive feature sets available, enabling call centers to:
- Get every call to the right resource, quickly and
efficiently
- Handle up to 200,000 inbound and outbound calls per
hour
- Develop call-routing applications quickly and modify
them on the fly as business needs change
- Scale up easily as the business grows
- Use real-time and historical reports to operate
efficiently
- Manage IP-based agents and PSTN-based agents from a
single ACD platform
Aspect Call Center software represents nearly two decades
of development and refinement. This high-volume call-routing solution
supports mission-critical business operations in every major industry around
the world and delivers a range of call-routing capabilities that increase
revenues, reduce costs, and win customer loyalty.
Routing can be based on:
- Agent skill sets
- Real-time conditions in the contact center
- Priorities that business managers define
- Information entered by callers
- Data in enterprise customer databases
Features such as callback messaging, basic IVR, recorded
announcements, networking options, and recorded music for callers on hold
give agents automated assistance in handling high call volumes. If the
software is integrated with the Aspect Enterprise Contact Server, an
optional scheduled callback application is available that enables companies
to reduce telephone costs and increase customer satisfaction by giving
callers the option of hanging up and being called back at a time they
select.
In addition, an intuitive graphical interface for
developing call flows enables developers to rapidly create and modify
applications.
For hosting Aspect Call Center software, we offer
industry-standard platforms that have proven themselves under the most
rigorous conditions. The Aspect Iphinity platform is an affordable platform
for small to medium contact centers and regional offices. The Aspect
Enterprise platform meets the needs of large contact centers with redundancy
for mission-critical operations and the capacity to scale up to the most
demanding requirements.
Together, Aspect Call Center software and the platforms it
runs on make it possible to add upgrades and enhancements as the business
grows without sacrificing investments in current systems.
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